Recreate problem: Start > Settings > Accounts = crashes
Event Viewer shows the following error:
Faulting application name: SystemSettings.exe, version: 10.0.14393.82, time stamp: 0x57a55dc6
Faulting module name: usercpl.dll, version: 10.0.14393.1198, time stamp: 0x590280e6
Exception code: 0xc0000005
Fault offset: 0x000000000000d337
Faulting process id: 0x31e0
Faulting application start time: 0x01d2fffc16cd4baf
Faulting application path: C:WINDOWSImmersiveControlPanelSystemSettings.exe
Faulting module path: C:WINDOWSSystem32usercpl.dll
Report Id: 34a5a1ac-6e28-468d-b57d-f88e297b6f83
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
What we see is the process “SystemSettings.exe” experiences a bugcheck 0xc0000005 when trying to access accounts.
Desired Outcome:
Initial Testing:
Remove security apps – same results
Created new vanilla Wim – same results
Remove from domain – works successful
Testing Next Steps:
Start blocking my test system from individual GPOs.
I was later pinpoint the exact GPO that was the cause of the problem. We have a rather lengthy security GPO in this environment that I inherited.
Deeper Troubleshooting:
everything in the GPO looked acceptable to me upon initial inspection. I next downloaded promon to get a trace of all the registry and file system activity of the process
ProcDump Troubleshooting:
1. Open command prompt as administrator
2. Type “procdump.exe -ma -e -t systemsettings.exe”
3. Reproduce the issue
4. analyze the dump files.
Debug Notes:
Dump Name: systemsettings.exe_170801_094202.dmp
Computer Name: P974522
Windows 10 Version 15063 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
15063.0.amd64fre.rs2_release.170317-1834
Debug session time: Tue Aug 1 10:42:02.000 2017 (UTC – 4:00)
System Uptime: 3 days 23:01:11.214
Process Uptime: 0 days 0:00:02.000
Kernel time: 0 days 0:00:00.000
User time: 0 days 0:00:00.000
User Name: H93
PID: 0x2698 = 0n9880
Comment: ‘
*** “C:UsersH93DesktopProcdumpprocdump.exe” -accepteula -ma -j “C:Dumps” 9880 360 00000284D63B0000
*** Just-In-Time debugger. PID: 9880 Event Handle: 360 JIT Context: .jdinfo 0x284d63b0000′
User Mini Dump File with Full Memory: Only application data is available.
CONTEXT: (.ecxr)
rax=00000000ffffffff rbx=00000284d5b0b930 rcx=00000284d86188f8
rdx=0000000000000020 rsi=0000000000000000 rdi=ffffffffffffffff
rip=00007ff9d86f8a3f rsp=000000cda4efe270 rbp=000000cda4efe2c0
r8=0000000000000000 r9=0000000000000006 r10=00000fff44e562aa
r11=0451044040040500 r12=0000000000000000 r13=000000cda4efe920
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei ng nz ac po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010296
usercpl!CUserManager::_RemoveGuestTile+0x5b:
00007ff9`d86f8a3f 488364c35000 and qword ptr [rbx+rax*8+50h],0 ds:0000028c`d5b0b978=????????????????
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff9d86f8a3f (usercpl!CUserManager::_RemoveGuestTile+0x000000000000005b)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000028cd5b0b978
Attempt to write to address 0000028cd5b0b978
0:043> k
Child-SP RetAddr Call Site
000000cd`a4efc918 00007ffa`3309dd20 ntdll!ZwWaitForMultipleObjects+0x14
000000cd`a4efc920 00007ffa`3309dc1e KERNELBASE!WaitForMultipleObjectsEx+0xf0
000000cd`a4efcc20 00007ffa`332a191c KERNELBASE!WaitForMultipleObjects+0xe
000000cd`a4efcc60 00007ffa`332a142f kernel32!WerpReportFaultInternal+0x4bc
000000cd`a4efd210 00007ffa`33056a6f kernel32!WerpReportFault+0x73
000000cd`a4efd250 00007ffa`3354da9d KERNELBASE!UnhandledExceptionFilter+0x2af
(Inline Function) ——–`——– ntdll!RtlpThreadExceptionFilter+0x27
000000cd`a4efd360 00007ffa`33536476 ntdll!RtlUserThreadStart$filt$0+0x38
000000cd`a4efd390 00007ffa`3354a08d ntdll!__C_specific_handler+0x96
000000cd`a4efd400 00007ffa`334b9c58 ntdll!RtlpExecuteHandlerForException+0xd
000000cd`a4efd430 00007ffa`3354910e ntdll!RtlDispatchException+0x368
000000cd`a4efdb40 00007ff9`d86f8a3f ntdll!KiUserExceptionDispatch+0x2e
000000cd`a4efe270 00007ff9`d86f8b7a usercpl!CUserManager::_RemoveGuestTile+0x5b
000000cd`a4efe2a0 00007ff9`d86f8dbe usercpl!CUserManager::_HandleGuestAccountTile+0x12a
000000cd`a4efe2e0 00007ff9`d870e739 usercpl!CUserManager::ResetUserData+0x1ce
000000cd`a4efe380 00007ffa`32f588d3 usercpl!CUserManagementWizards::GetUserManagerInstance+0x129
000000cd`a4efe450 00007ffa`32fbc93e rpcrt4!Invoke+0x73
000000cd`a4efe4a0 00007ffa`32ef91a4 rpcrt4!Ndr64StubWorker+0xbde
000000cd`a4efeb70 00007ffa`327c4d99 rpcrt4!NdrStubCall3+0xb4
000000cd`a4efebd0 00007ffa`32f43a2b combase!CStdStubBuffer_Invoke+0x59
000000cd`a4efec10 00007ffa`32867963 rpcrt4!CStdStubBuffer_Invoke+0x3b
(Inline Function) ——–`——– combase!InvokeStubWithExceptionPolicyAndTracing::__l6::<lambda_76d9e92c799d246a4afbe64a2bf5673d>::operator()+0x2b
000000cd`a4efec40 00007ffa`32866286 combase!ObjectMethodExceptionHandlingAction<<lambda_76d9e92c799d246a4afbe64a2bf5673d> >+0x53
(Inline Function) ——–`——– combase!InvokeStubWithExceptionPolicyAndTracing+0x89
000000cd`a4efeca0 00007ffa`3286c75e combase!DefaultStubInvoke+0x216
(Inline Function) ——–`——– combase!SyncStubCall::Invoke+0x2c
(Inline Function) ——–`——– combase!SyncServerCall::StubInvoke+0x2c
(Inline Function) ——–`——– combase!StubInvoke+0x290
000000cd`a4efeeb0 00007ffa`328683ff combase!ServerCall::ContextInvoke+0x45e
(Inline Function) ——–`——– combase!CServerChannel::ContextInvoke+0x97
(Inline Function) ——–`——– combase!DefaultInvokeInApartment+0xb0
(Inline Function) ——–`——– combase!ClassicSTAInvokeInApartment+0x1e6
000000cd`a4eff190 00007ffa`328648aa combase!AppInvoke+0xa5f
000000cd`a4eff300 00007ffa`32803369 combase!ComInvokeWithLockAndIPID+0x57a
(Inline Function) ——–`——– combase!ComInvoke+0x1c0
000000cd`a4eff580 00007ffa`32802fe8 combase!ThreadDispatch+0x2b9
000000cd`a4eff650 00007ffa`3335bc50 combase!ThreadWndProc+0x198
000000cd`a4eff6f0 00007ffa`3335b5cf user32!UserCallWinProcCheckWow+0x280
000000cd`a4eff850 00007ff9`d870d2dc user32!DispatchMessageWorker+0x19f
(Inline Function) ——–`——– usercpl!Windows::Internal::ComTaskPool::CThread::_DispatchMessage+0x1a
000000cd`a4eff8d0 00007ff9`d870d761 usercpl!Windows::Internal::ComTaskPool::CThread::_WaitForThreadUpdate+0x70
000000cd`a4eff940 00007ff9`d870d13e usercpl!Windows::Internal::ComTaskPool::CThread::_ThreadProc+0x37d
000000cd`a4effa00 00007ff9`d870d259 usercpl!Windows::Internal::ComTaskPool::CThread::s_ExecuteThreadProc+0x12
000000cd`a4effa30 00007ffa`332b2774 usercpl!Windows::Internal::ComTaskPool::CThread::s_ThreadProc+0x9
000000cd`a4effa60 00007ffa`33510d61 kernel32!BaseThreadInitThunk+0x14
000000cd`a4effa90 00000000`00000000 ntdll!RtlUserThreadStart+0x21
0:043> .f-
0c 000000cd`a4efe270 00007ff9`d86f8b7a usercpl!CUserManager::_RemoveGuestTile+0x5b
0:043> dv
this = 0x00000284`d5b0b930
iGuest = 0n-1 ß failed to locate the index of the Guest account
i = 0xffffffff
GPO Looks like this (wrong)
Cause: The systemsettings.exe crashed because it could not identify the index of the guest account while loading user information. In our environment the guest account is renamed by GPO to something different. This crash can happen if the following two conditions are met:
1. The guest account is disabled ore renamed
2. The number of profiles stored under the following key is more than 100:
a. HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
Resolution: Renamed the “***Guest” account to “Guest” and left the account disabled in GPO and we get the expected functionality.
Add comment